While we conduct 100% testing on all products before shipping, the majority of our power tools contain batteries. Unfortunately, the extended ocean freight transit time (over one month) from China to Amazon US warehouses can sometimes lead to battery or machine malfunctions due to the shipping environment.
If you encounter any issues, please contact us first. We are committed to providing a satisfactory solution for you.
If, after our assistance, you are still unhappy with the product, we will offer you a return and refund.
What should I do if I don't know how to use the product after receiving it?
A detailed printed instruction manual is included inside the product packaging.
Additionally, we upload step-by-step video tutorials to the Amazon product listing page for your reference.
If you still have questions after reviewing these resources, please contact our customer service team for further assistance. We're here to help!
Can I still apply for warranty service after my warranty period has expired?
Yes, absolutely. Please send us your order information and a description of the problem you are experiencing.
We will review your case and provide you with a solution or support options.
How can I contact you?
You have two convenient options:
Through Amazon: Contact the dedicated Amazon support team associated with your order.
Through Our Brand Website: Reach out to our brand customer service team directly via the contact methods provided on our official website.
Whichever method you choose, we strive to respond to all emails within 24 hours.